State Farm® Insurance Agent Cindy Shumaker

"Been holding back on this until I got a call this week. Switched over to State Farm this spring, a month later I get a refund check for overpayment of premiums, a couple weeks later they adjusted my premium asking for over $300 more, was this a bate and switch? why the refund then? Someone does not know what they are doing, a few weeks later local agent calls and says State Farm is dropping us from auto coverage but keeping our homeowners, I canceled the homeowners, took several weeks to get refunded for the auto and home premiums, no help from the local agent, this past week I get a call from SF asking that I come back to them for coverage, obvious SF has no idea what they are doing"

"We review our auto and homeowners insurance annually and found we could have the same coverage for less cost with other carriers. We were happy with the service we received for State Farm Agent Cindy Shumaker will she was our agent."

"Wish I could give their customer service 0 stars. Signed up about a year ago. Shortly thereafter, they called me 3 times without leaving messages about what they wanted to discuss. I later sent them an email about my account, which they ignored, and a follow-up email, which they also ignored. After a year, they jacked up my rate by over 10%, which led me to cancel with 2 weeks left on my then-current policy on August 11. It was a Sunday, so I was redirected to a more general State Farm customer service agent who assured me my policy was successfully cancelled. The next day I emailed Cindy's office to confirm it was cancelled. Email was ignored. I called the office and spoke to someone and found out my policy had not, in fact, been cancelled. But she assured me she would cancel it with an effective date of August 11. She refused to tell me the refund amount. I got a letter in the mail stating it was cancelled effective August 12, not August 11. I emailed back to ask why they did not honor the effective date of the 11th that she promised over the phone and that we confirmed in writing. That email was also ignored, as was my follow-up a few days later. So they're just going to entitle themselves to an extra day of premium from me. Stay away from State Farm. Stay very far away from this office. They will not respond to you. They will not take accountability. They do not care. Edit: You assured me over the phone that you would cancel my policy effective August 11, but only cancelled it effective August 12. It was not cancelled "as requested." You blame State Farm (even though your website says State Farm all over it, and even though your phone line routes customers to a more general State Farm line when your office isn't open) instead of taking ownership for being dishonest and not honoring the August 11 cancellation date that you promised. When the agent the customer gets routed to is dishonest about the customer's policy being cancelled and your own representative is dishonest about setting an August 11 effective cancellation date, that reflects on you. Blaming others is not helpful. You are free to blast your customers with substantial rate increases. We both know insurers always do this after 1 year because they only care about new customers. That is not a surprise, nor is it my complaint (it is what led me to cancel, not what made me feel ignored, dismissed, and scammed). This review is specifically about not honoring the cancellation date you promised and entitling yourself to extra premium money from me (something you failed to address). You have a long history of ignoring my written communication, starting from when I first signed up in 2023. You ignored my emails on August 20, 2023; August 21, 2023; August 12, 2024; August 18, 2024; and August 22, 2024. The only email you ever responded to was the one I sent 3 minutes after our August 12 phone call during which you promised an effective cancellation date that you did not honor. So "everything you could do to assist me" means doing absolutely nothing. Your entire response is filled with blame and deflection—pointing fingers at the customer, at State Farm, and at the industry at large—while refusing to take any accountability for anything at all. You claim to have addressed my concerns, yet have done nothing but dodge them. Not a good look for your business."

"Katera was so insightful and incredibly helpful getting me cheaper insurance for my car, not to mention a great bundle with life and renter’s too."

"Excellent experience. Went very smoothly."

"Excellent and friendly customer service."

"Margarite Hayes Newcom is the most professional agent in Cindy's Agency always catering to the clients needs and answering questions honestly and with our best intentions in mind. We have worked with Margarite and Cindy forever for this very reason. Paul"

"When my trusted insurance agent of thirty plus years retired last year, I was concerned about finding a new agent of his caliber. But I am concerned no longer after speaking with Amy Kidwell at Cindy Shumaker agency. Over the past several days calling her about insurance needs and questions, I was delighted to find her so professional, knowledgeable, and personable. She constantly set my mind at ease and also saved me from making a very serious mistake. Therefore, I enthusiastically give her a 5-star review and look forward to dealing with her in the future. With Amy, I know my insurance needs are in top-tier capable hands."

"Margaret has been a tremendous help to me for years! She is very patient and explains everything to me so I can make the best decisions. All I have to do is call her and makes me feel at ease with all of my insurance needs."

"Amy was very helpful and eased my concerns about my monthly payments."

"Have been with for over twenty years... Always helpful. Very Pleased!!! Jim"

"Always professional and always personable !!!"

"I have been working with Garrett Rozier, and he has been nothing but "Great" with getting our automobile policy switched over. I have always had great customer service with this location."

"Absolutely the best State Farm agency! When we moved several years ago and had to choose a new agent, I cannot begin to express how truly blessed we were to find Cindy Shumaker and her outstanding team for our insurance. Especially Margaret….there is never a time she delivered less than stellar customer service. She is always there for you and she delivers the best customer service and professionalism. She makes you feel like you are valued and not just another policy number. Margaret truly exemplifies what service is all about and what Cindy Shumaker’s agency stands for. I recommend them over and over! A+ A+ A+"

"Donna was so helpful and pleasant! So glad we went with State Farm."

"I've had multiple policies with this State Farm agency for over 10yrs. Margaret has always been absolutely top tier! She's knowledgeable and prompt in addressing whatever chaos I throw her way, truly an invaluable person!!"

"I do not recommend this insurance agent. State Farm is a great agency and there are lots of great agents out there , but in specific I wouldn’t recommend this one. Multiple employees have been harassed for missing work for emergency’s, wrongful termination and so much more. Commission sales are being given to other employees because of “seniority” although they weren’t the ones who made the sales. Salary employees are being taken to hourly for 1 missed day. State Farm is known for being “Family friendly / family oriented”, they are but this agent is not. If I could give less than one star I would. I will be having any family / friends switch to another agent."

"Detailed and to the point. Got more for less tha my other provider."

"Ms. Valerie is a lifesaver! She’s always happy to assist me with anything that I need. She’s a dependable agent and I couldn’t be happier. Thanks for all you do."

"Jose Ruiz was very helpful and reviewed my policy with me. Much better than dealing with State Farm representatives in general"

"I just recently purchased renter's insurance from Valerie B. with Cindy Shumaker State Farm Agency. I found Valerie to be very knowledgeable and she explained very clearly about the policy that I purchased. Valerie was extremely friendly and pleasant and made me feel like my business was important to her as well as the company. She is a great representative of outstanding customer service and I look forward to working with her for my future insurance needs."

"Everyone in this office is professional patient and courteous. I transferred here from my Michigan agent when I moved here and there were some problems involved in getting all of my policies transferred but Cindy went right to work on it and everything was taken care of in a few days. All the staff that I have dealt with are good listeners and I much appreciate that and you get an answer very quickly if they can’t answer your question right away."

"I have been with Cindy's office for over 30 years. She and her staff are AMAZING!!!!! Even when I've had any issues, they have always been there for me and got things right. I would highly recommend them to anyone looking for fair, honest, reliable insurance. With numerous vehicles, motorcycles, home, etc, they have been there for me and mine. You won't be disappointed. I NEVER do reviews, but could not pass this one up."

"Excellent service and compassionate stayed right with me when my house burned"

"We have had our auto, umbrella, personal articles, and homeowners insurance with Cindy Shumaker State Farm since she opened her doors in 1985. Not only is Cindy vastly knowledgeable and a true professional, but I believe she has surrounded herself with the absolute best team in the industry- knowledgeable, professional, prompt, kind and friendly too! A special shout-out to Margaret, for your quick response time, dependability, and your patience with my never ending questions! Jeff and I could not be more satisfied with Cindy Shumaker State Farm! Thank you so much for all your help over the years. Missy R"