State Farm® Insurance Agent Cindy Shumaker
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kay Whitney
September 25, 2024
"We review our auto and homeowners insurance annually and found we could have the same coverage for less cost with other carriers. We were happy with the service we received for State Farm Agent Cindy Shumaker will she was our agent."
"Kay, thank you for your review and for being a valued customer! I'm glad you were satisfied with the service our office provided during your time with us. We understand the importance of reviewing your insurance options regularly and appreciate your thorough approach. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. - Cindy Shumaker - State Farm Insurance Agent, Midlothian, VA"
Aaron Blumenfeld
August 26, 2024
"Wish I could give their customer service 0 stars. Signed up about a year ago. Shortly thereafter, they called me 3 times without leaving messages about what they wanted to discuss. I later sent them an email about my account, which they ignored, and a follow-up email, which they also ignored. After a year, they jacked up my rate by over 10%, which led me to cancel with 2 weeks left on my then-current policy on August 11. It was a Sunday, so I was redirected to a more general State Farm customer service agent who assured me my policy was successfully cancelled. The next day I emailed Cindy's office to confirm it was cancelled. Email was ignored. I called the office and spoke to someone and found out my policy had not, in fact, been cancelled. But she assured me she would cancel it with an effective date of August 11. She refused to tell me the refund amount. I got a letter in the mail stating it was cancelled effective August 12, not August 11. I emailed back to ask why they did not honor the effective date of the 11th that she promised over the phone and that we confirmed in writing. That email was also ignored, as was my follow-up a few days later. So they're just going to entitle themselves to an extra day of premium from me. Stay away from State Farm. Stay very far away from this office. They will not respond to you. They will not take accountability. They do not care. Edit: You assured me over the phone that you would cancel my policy effective August 11, but only cancelled it effective August 12. It was not cancelled "as requested." You blame State Farm (even though your website says State Farm all over it, and even though your phone line routes customers to a more general State Farm line when your office isn't open) instead of taking ownership for being dishonest and not honoring the August 11 cancellation date that you promised. When the agent the customer gets routed to is dishonest about the customer's policy being cancelled and your own representative is dishonest about setting an August 11 effective cancellation date, that reflects on you. Blaming others is not helpful. You are free to blast your customers with substantial rate increases. We both know insurers always do this after 1 year because they only care about new customers. That is not a surprise, nor is it my complaint (it is what led me to cancel, not what made me feel ignored, dismissed, and scammed). This review is specifically about not honoring the cancellation date you promised and entitling yourself to extra premium money from me (something you failed to address). You have a long history of ignoring my written communication, starting from when I first signed up in 2023. You ignored my emails on August 20, 2023; August 21, 2023; August 12, 2024; August 18, 2024; and August 22, 2024. The only email you ever responded to was the one I sent 3 minutes after our August 12 phone call during which you promised an effective cancellation date that you did not honor. So "everything you could do to assist me" means doing absolutely nothing. Your entire response is filled with blame and deflection—pointing fingers at the customer, at State Farm, and at the industry at large—while refusing to take any accountability for anything at all. You claim to have addressed my concerns, yet have done nothing but dodge them. Not a good look for your business."
"Aaron, Thank you for taking the time to share your feedback. I’d also like to address the history of our communication. After your previous 1-star review, I provided you with my personal cell phone number, hoping to assist you directly with any concerns. Unfortunately, I never received a call from you. When you decided to cancel your policy on a Sunday, you spoke with a general State Farm representative, not our agency. We strive to provide excellent service to all of our customers, and we did everything we could to assist you throughout your time with us. However, it’s important to note that rate increases are happening both statewide and nationwide due to factors beyond our control. We understand that these changes can be frustrating, and we regret that this led to your decision to cancel. Your policy has been canceled as requested, and while we’re unable to provide an exact refund amount immediately, please know that it will be processed according to your policy terms. If you have any further questions or if there’s anything else I can do to assist, please give us a call. - Cindy Shumaker - State Farm Insurance Agent"
Malcolm Becton
May 23, 2024
"Katera was so insightful and incredibly helpful getting me cheaper insurance for my car, not to mention a great bundle with life and renter’s too."
"Malcolm, I'm pleased to hear that Katera provided insightful and helpful service in finding you cheaper auto insurance, along with your bundle for life and renter's insurance! We're grateful for your positive feedback and look forward to assisting you with any future insurance needs! - Cindy Shumaker - State Farm Insurance Agent, Midlothian, VA"
Jim Peace
April 30, 2024
"Excellent experience. Went very smoothly."
"Jim, thank you for the review! I am happy to hear you had an excellent experience! - Cindy Shumaker - State Farm Insurance Agent"
Brigitte Barth Rives
April 27, 2024
"Excellent and friendly customer service."
"Thank you for the five stars, Brigitte! Contact us anytime if you ever need anything. - Cindy Shumaker - State Farm Insurance Agent"
Paul Rodak
April 10, 2024
"Margarite Hayes Newcom is the most professional agent in Cindy's Agency always catering to the clients needs and answering questions honestly and with our best intentions in mind. We have worked with Margarite and Cindy forever for this very reason. Paul"
"Hello, Paul! We're so happy to receive your shoutout for Margarite, who plays a crucial role in our team and genuinely cares about all our customers. Your confidence in us to handle your insurance needs means the world to us. We sincerely appreciate your support! - Cindy Shumaker - State Farm Insurance Agent, Midlothian, VA"
Randolph Roper
November 9, 2023
"When my trusted insurance agent of thirty plus years retired last year, I was concerned about finding a new agent of his caliber. But I am concerned no longer after speaking with Amy Kidwell at Cindy Shumaker agency. Over the past several days calling her about insurance needs and questions, I was delighted to find her so professional, knowledgeable, and personable. She constantly set my mind at ease and also saved me from making a very serious mistake. Therefore, I enthusiastically give her a 5-star review and look forward to dealing with her in the future. With Amy, I know my insurance needs are in top-tier capable hands."
"Thank you, Randolph, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Amy, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Monica Davis
September 1, 2023
"Margaret has been a tremendous help to me for years! She is very patient and explains everything to me so I can make the best decisions. All I have to do is call her and makes me feel at ease with all of my insurance needs."
"Thanks for the kind words, Monica! We’re happy to hear Margaret was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Bettine Cavanaugh
August 21, 2023
"Amy was very helpful and eased my concerns about my monthly payments."
"Bettine, thank you for the shoutout for Amy! We greatly appreciate you letting us be your good neighbor."
James Thorley
August 17, 2023
"Have been with for over twenty years... Always helpful. Very Pleased!!! Jim"
"James, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Robert Walters
August 2, 2023
"Always professional and always personable !!!"
"We love seeing five-stars, Robert! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Michelle Shumate
July 10, 2023
"I have been working with Garrett Rozier, and he has been nothing but "Great" with getting our automobile policy switched over. I have always had great customer service with this location."
"Hi Michelle! Thank you for the five-star rating for Garrett! He is a wonderful part of our team and we are happy to hear that he provided a great insurance experience for you. Thank you for choosing us to protect what matters most!"
S C
July 5, 2023
"Absolutely the best State Farm agency! When we moved several years ago and had to choose a new agent, I cannot begin to express how truly blessed we were to find Cindy Shumaker and her outstanding team for our insurance. Especially Margaret….there is never a time she delivered less than stellar customer service. She is always there for you and she delivers the best customer service and professionalism. She makes you feel like you are valued and not just another policy number. Margaret truly exemplifies what service is all about and what Cindy Shumaker’s agency stands for. I recommend them over and over! A+ A+ A+"
"Thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. Margaret is a vital part of the team and we value how much she cares about all our customers. We value you for letting us be your good neighbor!"
John Cordaro
June 30, 2023
"Donna was so helpful and pleasant! So glad we went with State Farm."
"John, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Midlothian, VA"
Kayla Courtois
June 19, 2023
"I've had multiple policies with this State Farm agency for over 10yrs. Margaret has always been absolutely top tier! She's knowledgeable and prompt in addressing whatever chaos I throw her way, truly an invaluable person!!"
"Thank you for the wonderful review, Kayla! Margaret is a fantastic asset to our team, and we’re happy to hear she was able to help you with your insurance needs."
Skylar Barnes
May 18, 2023
"I do not recommend this insurance agent. State Farm is a great agency and there are lots of great agents out there , but in specific I wouldn’t recommend this one. Multiple employees have been harassed for missing work for emergency’s, wrongful termination and so much more. Commission sales are being given to other employees because of “seniority” although they weren’t the ones who made the sales. Salary employees are being taken to hourly for 1 missed day. State Farm is known for being “Family friendly / family oriented”, they are but this agent is not. If I could give less than one star I would. I will be having any family / friends switch to another agent."
"Hi Skylar, we appreciate your review. These are very serious claims, however, we have no record of employment with you. We highly value all of our employees. If you'd like to discuss this or need clarification, please call me at 804-739-5600. Thank you, Cindy"
Eric Heart
May 2, 2023
"Detailed and to the point. Got more for less tha my other provider."
"Eric, thank you! We appreciate your trust in us to take care of your insurance policies."
Octavia Bryson
April 12, 2023
"Ms. Valerie is a lifesaver! She’s always happy to assist me with anything that I need. She’s a dependable agent and I couldn’t be happier. Thanks for all you do."
"Octavia, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Dolores Heisler
April 11, 2023
"Jose Ruiz was very helpful and reviewed my policy with me. Much better than dealing with State Farm representatives in general"
"Thank you for the five-stars, Dolores! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Sharon Washington
March 27, 2023
"I just recently purchased renter's insurance from Valerie B. with Cindy Shumaker State Farm Agency. I found Valerie to be very knowledgeable and she explained very clearly about the policy that I purchased. Valerie was extremely friendly and pleasant and made me feel like my business was important to her as well as the company. She is a great representative of outstanding customer service and I look forward to working with her for my future insurance needs."
"Sharon, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Jolan Webster
February 3, 2023
"Everyone in this office is professional patient and courteous. I transferred here from my Michigan agent when I moved here and there were some problems involved in getting all of my policies transferred but Cindy went right to work on it and everything was taken care of in a few days. All the staff that I have dealt with are good listeners and I much appreciate that and you get an answer very quickly if they can’t answer your question right away."
"We are honored to have you as a part of our agency family, Jolan! Thank you for taking the time to share your experience with our agency. We all strive to provide you with the customer care that you deserve. It is our pleasure to be able to assist you and we look forward to helping protect you and bringing you peace of mind for many years to come!"
Michael McCauley
December 27, 2022
"I have been with Cindy's office for over 30 years. She and her staff are AMAZING!!!!! Even when I've had any issues, they have always been there for me and got things right. I would highly recommend them to anyone looking for fair, honest, reliable insurance. With numerous vehicles, motorcycles, home, etc, they have been there for me and mine. You won't be disappointed. I NEVER do reviews, but could not pass this one up."
"Thank you for the wonderful review, Michael! We strive to provide you with great customer care and we appreciate you recognizing our teams efforts. It is always our pleasure to be able to assist you and your family with your insurance needs. We are honored to have earned your business and we look forward to helping your with your insurance needs for many years to come!"
JO Curry
December 7, 2022
"Excellent service and compassionate stayed right with me when my house burned"
"We are so sorry that happened to you. We are happy to help in any way we can. Please do not hesitate to reach out to us for anything you need."
Missy Rogers
October 7, 2022
"We have had our auto, umbrella, personal articles, and homeowners insurance with Cindy Shumaker State Farm since she opened her doors in 1985. Not only is Cindy vastly knowledgeable and a true professional, but I believe she has surrounded herself with the absolute best team in the industry- knowledgeable, professional, prompt, kind and friendly too! A special shout-out to Margaret, for your quick response time, dependability, and your patience with my never ending questions! Jeff and I could not be more satisfied with Cindy Shumaker State Farm! Thank you so much for all your help over the years. Missy R"
"Missy, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
Rodney Mayfield
September 14, 2022
"Payment"
"Rodney, thank you! We appreciate your trust in us to take care of your insurance policies."