State Farm® Insurance Agent Cindy Shumaker

"Hate to have to write this here, but State Farm's website for leaving feedback/complaints is broken and they're completely unresponsive: Atrocious communication. I received a quote, started getting phone calls several times a week from Cindy's office, not once was a message left. Later I purchased my policy, started getting calls from someone at her office leaving messages saying "we want to review some things with you," they did not mention any specifics of what they wanted to discuss (I am assuming they want to upsell me on additional policies, but who knows). Before my policy actually started, I couldn't see the policy details on the State Farm website. I emailed Cindy multiple times asking for an explanation, and my emails were ignored. I finally got in an online chat with tech support, and they told me it would show up once my policy starts (which it did). Then today I get another phone call early AM from her office with no message left. If you're going to call, leave a message. If you leave a message, be specific. Don't ignore customer emails."

"Absolutely the best State Farm agency! When we moved several years ago and had to choose a new agent, I cannot begin to express how truly blessed we were to find Cindy Shumaker and her outstanding team for our insurance. Especially Margaret….there is never a time she delivered less than stellar customer service. She is always there for you and she delivers the best customer service and professionalism. She makes you feel like you are valued and not just another policy number. Margaret truly exemplifies what service is all about and what Cindy Shumaker’s agency stands for. I recommend them over and over! A+ A+ A+"

"I do not recommend this insurance agent. State Farm is a great agency and there are lots of great agents out there , but in specific I wouldn’t recommend this one. Multiple employees have been harassed for missing work for emergency’s, wrongful termination and so much more. Commission sales are being given to other employees because of “seniority” although they weren’t the ones who made the sales. Salary employees are being taken to hourly for 1 missed day. State Farm is known for being “Family friendly / family oriented”, they are but this agent is not. If I could give less than one star I would. I will be having any family / friends switch to another agent."

"I just recently purchased renter's insurance from Valerie B. with Cindy Shumaker State Farm Agency. I found Valerie to be very knowledgeable and she explained very clearly about the policy that I purchased. Valerie was extremely friendly and pleasant and made me feel like my business was important to her as well as the company. She is a great representative of outstanding customer service and I look forward to working with her for my future insurance needs."

"Everyone in this office is professional patient and courteous. I transferred here from my Michigan agent when I moved here and there were some problems involved in getting all of my policies transferred but Cindy went right to work on it and everything was taken care of in a few days. All the staff that I have dealt with are good listeners and I much appreciate that and you get an answer very quickly if they can’t answer your question right away."

"I have been with Cindy's office for over 30 years. She and her staff are AMAZING!!!!! Even when I've had any issues, they have always been there for me and got things right. I would highly recommend them to anyone looking for fair, honest, reliable insurance. With numerous vehicles, motorcycles, home, etc, they have been there for me and mine. You won't be disappointed. I NEVER do reviews, but could not pass this one up."

"We have had our auto, umbrella, personal articles, and homeowners insurance with Cindy Shumaker State Farm since she opened her doors in 1985. Not only is Cindy vastly knowledgeable and a true professional, but I believe she has surrounded herself with the absolute best team in the industry- knowledgeable, professional, prompt, kind and friendly too! A special shout-out to Margaret, for your quick response time, dependability, and your patience with my never ending questions! Jeff and I could not be more satisfied with Cindy Shumaker State Farm! Thank you so much for all your help over the years. Missy R"

"We've been customers of Cindy Shumaker for over 20 years. Very responsive office staff, pleasant and knowledgeable. Every year there is a review of the policies you have, to see if there are any discounts possible. Pleased with the agency, but changing now due to moving away to different county. Thank you!"

"After being with another national insurance company for over 15 years that supposedly takes care of Veterans, I decided to shop around. I am glad I did. Margaret Hayes Newcomb with Cindy Shumaker's State Farm office is amazing. She worked with me to give me very competitive products for home, rental property, and auto insurance. In the end, I am saving a few thousand dollars a year, and couldn't be happier. Margaret is a gem. She is patient, kind, very thorough, and extremely knowledgeable about insurance and the State Farm portfolio. Highly recommended!"