State Farm® Insurance Agent Cindy Shumaker

"¡Gracias, Lety Ayala! Me alegra saber que Estefany te brindó una excelente comunicación y servicio. Nos enorgullece contar con un equipo bilingüe para facilitar la comunicación con nuestros clientes. ¡Estamos aquí para ayudarte en lo que necesites!"

"Thank you, Jack! I'm happy to hear that Margaret provided you with such a professional and courteous experience. We appreciate your feedback and are glad to have you with us. If you need anything else, feel free to reach out!"

"Thank you, Marvin! I'm happy to hear that Margaret was able to assist you thoroughly and answer all your questions. Her expertise is a great asset to our team. If there's anything else you need, feel free to reach out!"

"Thank you, Emily! I'm happy to hear that Trae was helpful and professional with your insurance needs. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"

"Thank you, Brandon, for sharing your experience! I'm glad to hear that Trae was able to assist you in finding the right coverage and made you feel valued. It's wonderful to have you back with State Farm, and we're committed to ensuring you remain a happy customer. If you have any questions or need further assistance, feel free to reach out anytime!"

"Alexandria, thank you for your wonderful feedback! I'm so happy to hear that Trae was able to assist you and make your experience enjoyable. It's fantastic that you saved money by switching to State Farm! If you have any more questions or need further assistance, feel free to reach out."

"Chris, thank you for your feedback! I'm glad to hear that Trae was able to assist you with your insurance needs. Our team is dedicated to providing excellent service, and it's great to know Trae delivered just that. If you have any more questions or need further assistance, feel free to reach out anytime!"

"Thank you, Bruce! I'm glad to hear that Hannah was helpful and a pleasure to work with. Our team is dedicated to providing excellent service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"

"Thank you for your review, Miranda! I'm happy to hear that Trae provided you with such friendly and helpful service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"

"Thank you, Justus! I'm happy to hear that Hannah was able to provide you with the friendly and informative service you needed. Our team is dedicated to making sure everyone feels confident and informed about their insurance options. If you have any more questions or need further assistance, feel free to reach out!"

"Russell, thank you for your wonderful feedback! I'm happy to hear that Margaret provided you with such professional and knowledgeable service. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"

"Hi Ms. Hudson, thank you for sharing your feedback. We sent your original ID cards to you in December. We’ve tried to reach you by phone and email to let you know that since your policies are now with another State Farm office, any new ID cards would come directly from your current agent. We kindly ask that you reach out to them for assistance with your request. If you need help connecting with your agent, please let us know and we’d be glad to point you in the right direction. "

"Luis, thank you for sharing your experience! I'm so happy to hear that Stephanie was able to assist you with both your insurance needs. It's wonderful to know you found her friendly and knowledgeable. We truly appreciate your recommendation! If you have any more questions or need further assistance, feel free to reach out."

"Thank you, Karen! I'm happy to hear that Hannah made your experience enjoyable and informative. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"

"Thank you, John! I'm happy to hear that Tammy was able to assist you in finding the right coverage and a great deal for your policies. Our team is dedicated to providing excellent service and ensuring our customers get the best value. If you have any more questions or need further assistance, feel free to reach out anytime!"

"Missy, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most."

"Thank you for your feedback, Terry. I'm sorry to hear about the initial challenges you faced with the online quote and the wait time on the phone. I'm glad Margaret was able to turn your experience around with her friendly and engaging service. We’re grateful to have her on our team! If there's anything more we can do for you, please feel free to reach out."

"Thank you for your wonderful feedback, Keri! I'm so happy to hear that Hannah and Tracy have been able to assist you with your insurance needs and make your experience with us a positive one. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out!"

"Thank you for your review, Elizabeth! I'm happy to hear that you had such a positive experience with our office. It's wonderful that Stephanie could assist you promptly and make the process smooth and efficient. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"

"Thank you for the wonderful review, Michael! We strive to provide you with great customer care and we appreciate you recognizing our teams efforts. It is always our pleasure to be able to assist you and your family with your insurance needs. We are honored to have earned your business and we look forward to helping your with your insurance needs for many years to come!"

"Thank you, Sheri, for your kind words! We're happy to have you as a long-time customer. Margaret and the rest of our team truly appreciate your recognition of their helpful and caring service. It's wonderful to know that our office has been a friendly and welcoming place for you. If you ever need anything, we're here to help!"

"Thank you, Shenouda for the five-star rating! We’re honored to have you as a customer at our State Farm office in Midlothian, VA."

"Edward, thank you for your feedback. We’re glad to hear you’ve had positive interactions with our team when you’ve connected with us, but we’re sorry to hear about your frustrations with communication and some technical issues. Please know that our office does have a voicemail system in place, and we check messages regularly to return calls as promptly as possible. Our fully licensed team is always here to assist, and while I may not always be available for direct conversations, I am actively involved in ensuring quality service. We appreciate you bringing these concerns to our attention and are committed to improving your experience. If there’s anything we can do to help resolve your current issues, please don’t hesitate to call or stop by."

"Thank you, Karen, for your wonderful feedback! I'm glad to know you found our service helpful, quick, and friendly!"

"Trey, thank you for your honest feedback. We sincerely apologize for the delays and miscommunications you experienced. This is not our usual standard, and we’re truly sorry that your experience did not reflect the level of care we strive to provide. We did our best to provide you with a range of coverage options and tried to explain the importance of reviewing those details with your association to avoid any gaps or overlaps in coverage. We’re sorry that this process felt frustrating—we never want our customers to feel unsupported. If you're open to reconnecting, we’d appreciate the opportunity to make things right. In the meantime, we will be reaching out directly to help resolve any outstanding issues. "