Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Juli Pallero

Juli Pallero

March 8, 2025

5  out of  5
rating by Juli Pallero
"Me encanta la rapidez en su servicio fenomenal"
We responded:
"¡Gracias, Juli! Estoy muy contenta de que estés satisfecha con la rapidez de nuestro servicio. ¡Estamos aquí para ayudarte siempre que lo necesites!"
Profile photo of Magali Robles (MALAK)

Magali Robles (MALAK)

March 8, 2025

5  out of  5
rating by Magali Robles (MALAK)
"Un buen servicio y buena atención estoy muy satisfecha"
We responded:
"¡Gracias, Magali! Estoy muy contenta de saber que estás satisfecha con nuestro servicio y atención. Si necesitas algo más o tienes preguntas en el futuro, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
Profile photo of Luis Miguel Morel

Luis Miguel Morel

March 8, 2025

5  out of  5
rating by Luis Miguel Morel
"Tienen un buen trato los preséntate se preocupan por resolver una buena intención me encanta su servicio"
We responded:
"¡Luis Miguel, muchas gracias por tus amables palabras! Estamos muy contentos de saber que nuestro equipo te ha brindado un servicio que te encanta. Nos esforzamos por resolver cualquier inquietud con dedicación y buena intención. ¡No dudes en contactarnos si necesitas algo más en el futuro!"
Profile photo of carlo manuel

carlo manuel

March 8, 2025

5  out of  5
rating by carlo manuel
"Tiene un servicio fenomenal"
We responded:
"¡Gracias, Carlo! Estoy muy feliz de saber que nuestro servicio te parece fenomenal. Siempre estamos aquí para ayudarte con cualquier necesidad de seguros que tengas. ¡No dudes en contactarnos si necesitas algo más!"
Profile photo of Doris O. Herrera

Doris O. Herrera

February 11, 2025

5  out of  5
rating by Doris O. Herrera
"My name is Martha Turcios. My respect to Mrs. Margaret Newcomb She gives an outstanding customer services. She is so wonderful every time I call the office, I ask to be connect to her. She to take care of my questions or concerns and She take her time to explain everything."
We responded:
"Thank you, Martha, for sharing your experience! I'm delighted to know that Margaret has been providing you with such wonderful service. Her dedication to addressing your questions and concerns is truly appreciated. If you need any further assistance, don't hesitate to reach out to our office."
Profile photo of Michael Reynolds

Michael Reynolds

January 24, 2025

2  out of  5
rating by Michael Reynolds
"called 1/23/2025 talk with some lady that said maybe she could help. After telling her that I had talk to Trae about buying new truck it just was not in yet. She said she would have to give Trae a message to call me back. NO call back! Had to do something. got coverage for both from progressive, 1/24/2025 AM."
We responded:
"Michael, We sincerely apologize for the lack of follow-up and the frustration it caused. This is not the level of service we aim to provide, and we regret that we fell short in this instance. We appreciate you bringing this to our attention and will use your feedback to ensure better communication moving forward. If there’s anything we can do to assist you now or in the future, please don’t hesitate to reach out to us. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future."
Profile photo of 686vaman

686vaman

December 3, 2024

5  out of  5
rating by 686vaman
"Just wanted to chime in here for a few minutes and tell how much I love being a customer of Cindy Shumaker's State Farm practice. We have been with her now going on about 22 years and have enjoyed the great service that she and her team provides. We have purchased about 6 cars during this time and every time we do, the service has been exemplary. I can't say enough about this group. Just recently worked in a trade-in/purchase of a car and had the pleasure of working with Tamara Taylor. The timing of the trade-in was delayed and I had to hang onto the car longer than expected. It threw the time table off about a week. Tamara was on it and coordinated everything that I needed in start/stopping coverage, getting the paperwork done, cards sent out, insurance rider sent out...all of it!!! Her efforts in representing me in getting coverage made the whole delay at the delay so much more enjoyable. Because of her, I didn't have to worry about a thing!!!! Tamara, you knocked out of the park to use a baseball term of excellence. We could not have done this without you! I hope Cindy hangs onto you for a long time and that we get to cross paths with you again in the future. You were a real blessing on this one! :)"
We responded:
"Thank you so much for sharing your experience with our office! We’re incredibly grateful to have had you as a customer for over 22 years, and it’s wonderful to know you’ve consistently received great service from our team. I’m especially happy to hear about your recent experience with Tamara—she truly goes above and beyond to ensure everything runs smoothly, even when unexpected delays arise. I’ll make sure she knows how much you appreciated her efforts. If you ever need anything down the road, don’t hesitate to reach out—we’re always here to help!"
Profile photo of Brett Fish

Brett Fish

October 24, 2024

1  out of  5
rating by Brett Fish
"Been holding back on this until I got a call this week. Switched over to State Farm this spring, a month later I get a refund check for overpayment of premiums, a couple weeks later they adjusted my premium asking for over $300 more, was this a bate and switch? why the refund then? Someone does not know what they are doing, a few weeks later local agent calls and says State Farm is dropping us from auto coverage but keeping our homeowners, I canceled the homeowners, took several weeks to get refunded for the auto and home premiums, no help from the local agent, this past week I get a call from SF asking that I come back to them for coverage, obvious SF has no idea what they are doing"
We responded:
"Brett, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. We understand how frustrating this situation has been for you, and I sincerely apologize for any confusion or inconvenience caused during the transition. Insurance premium adjustments can sometimes occur due to factors like changes in coverage, updated information, or recalculations made by underwriting, but I regret that this wasn’t communicated clearly. Additionally, I’m sorry for the delay in processing your refunds and that you felt unsupported throughout the process. That’s certainly not the experience we aim to provide. We would appreciate the opportunity to address your concerns directly and clarify what happened. Please feel free to reach out to our office, and we’ll do our best to resolve any outstanding issues. Thank you again for your feedback, and I hope we can make things right moving forward. - Cindy Shumaker - State Farm Insurance Agent "
Profile photo of Kay Whitney

Kay Whitney

September 25, 2024

4  out of  5
rating by Kay Whitney
"We review our auto and homeowners insurance annually and found we could have the same coverage for less cost with other carriers. We were happy with the service we received for State Farm Agent Cindy Shumaker will she was our agent."
We responded:
"Kay, thank you for your review and for being a valued customer! I'm glad you were satisfied with the service our office provided during your time with us. We understand the importance of reviewing your insurance options regularly and appreciate your thorough approach. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. - Cindy Shumaker - State Farm Insurance Agent, Midlothian, VA"
Profile photo of Aaron Blumenfeld

Aaron Blumenfeld

August 26, 2024

1  out of  5
rating by Aaron Blumenfeld
"Wish I could give their customer service 0 stars. Signed up about a year ago. Shortly thereafter, they called me 3 times without leaving messages about what they wanted to discuss. I later sent them an email about my account, which they ignored, and a follow-up email, which they also ignored. After a year, they jacked up my rate by over 10%, which led me to cancel with 2 weeks left on my then-current policy on August 11. It was a Sunday, so I was redirected to a more general State Farm customer service agent who assured me my policy was successfully cancelled. The next day I emailed Cindy's office to confirm it was cancelled. Email was ignored. I called the office and spoke to someone and found out my policy had not, in fact, been cancelled. But she assured me she would cancel it with an effective date of August 11. She refused to tell me the refund amount. I got a letter in the mail stating it was cancelled effective August 12, not August 11. I emailed back to ask why they did not honor the effective date of the 11th that she promised over the phone and that we confirmed in writing. That email was also ignored, as was my follow-up a few days later. So they're just going to entitle themselves to an extra day of premium from me. Stay away from State Farm. Stay very far away from this office. They will not respond to you. They will not take accountability. They do not care. Edit: You assured me over the phone that you would cancel my policy effective August 11, but only cancelled it effective August 12. It was not cancelled "as requested." You blame State Farm (even though your website says State Farm all over it, and even though your phone line routes customers to a more general State Farm line when your office isn't open) instead of taking ownership for being dishonest and not honoring the August 11 cancellation date that you promised. When the agent the customer gets routed to is dishonest about the customer's policy being cancelled and your own representative is dishonest about setting an August 11 effective cancellation date, that reflects on you. Blaming others is not helpful. You are free to blast your customers with substantial rate increases. We both know insurers always do this after 1 year because they only care about new customers. That is not a surprise, nor is it my complaint (it is what led me to cancel, not what made me feel ignored, dismissed, and scammed). This review is specifically about not honoring the cancellation date you promised and entitling yourself to extra premium money from me (something you failed to address). You have a long history of ignoring my written communication, starting from when I first signed up in 2023. You ignored my emails on August 20, 2023; August 21, 2023; August 12, 2024; August 18, 2024; and August 22, 2024. The only email you ever responded to was the one I sent 3 minutes after our August 12 phone call during which you promised an effective cancellation date that you did not honor. So "everything you could do to assist me" means doing absolutely nothing. Your entire response is filled with blame and deflection—pointing fingers at the customer, at State Farm, and at the industry at large—while refusing to take any accountability for anything at all. You claim to have addressed my concerns, yet have done nothing but dodge them. Not a good look for your business."
We responded:
"Aaron, Thank you for taking the time to share your feedback. I’d also like to address the history of our communication. After your previous 1-star review, I provided you with my personal cell phone number, hoping to assist you directly with any concerns. Unfortunately, I never received a call from you. When you decided to cancel your policy on a Sunday, you spoke with a general State Farm representative, not our agency. We strive to provide excellent service to all of our customers, and we did everything we could to assist you throughout your time with us. However, it’s important to note that rate increases are happening both statewide and nationwide due to factors beyond our control. We understand that these changes can be frustrating, and we regret that this led to your decision to cancel. Your policy has been canceled as requested, and while we’re unable to provide an exact refund amount immediately, please know that it will be processed according to your policy terms. If you have any further questions or if there’s anything else I can do to assist, please give us a call. - Cindy Shumaker - State Farm Insurance Agent"
Profile photo of Malcolm Becton

Malcolm Becton

May 23, 2024

5  out of  5
rating by Malcolm Becton
"Katera was so insightful and incredibly helpful getting me cheaper insurance for my car, not to mention a great bundle with life and renter’s too."
We responded:
"Malcolm, I'm pleased to hear that Katera provided insightful and helpful service in finding you cheaper auto insurance, along with your bundle for life and renter's insurance! We're grateful for your positive feedback and look forward to assisting you with any future insurance needs! - Cindy Shumaker - State Farm Insurance Agent, Midlothian, VA"
Profile photo of Jim Peace

Jim Peace

April 30, 2024

5  out of  5
rating by Jim Peace
"Excellent experience. Went very smoothly."
We responded:
"Jim, thank you for the review! I am happy to hear you had an excellent experience! - Cindy Shumaker - State Farm Insurance Agent"
Profile photo of Brigitte Barth Rives

Brigitte Barth Rives

April 27, 2024

5  out of  5
rating by Brigitte Barth Rives
"Excellent and friendly customer service."
We responded:
"Thank you for the five stars, Brigitte! Contact us anytime if you ever need anything. - Cindy Shumaker - State Farm Insurance Agent"
Profile photo of Paul Rodak

Paul Rodak

April 10, 2024

5  out of  5
rating by Paul Rodak
"Margarite Hayes Newcom is the most professional agent in Cindy's Agency always catering to the clients needs and answering questions honestly and with our best intentions in mind. We have worked with Margarite and Cindy forever for this very reason. Paul"
We responded:
"Hello, Paul! We're so happy to receive your shoutout for Margarite, who plays a crucial role in our team and genuinely cares about all our customers. Your confidence in us to handle your insurance needs means the world to us. We sincerely appreciate your support! - Cindy Shumaker - State Farm Insurance Agent, Midlothian, VA"
Profile photo of Randolph Roper

Randolph Roper

November 9, 2023

5  out of  5
rating by Randolph Roper
"When my trusted insurance agent of thirty plus years retired last year, I was concerned about finding a new agent of his caliber. But I am concerned no longer after speaking with Amy Kidwell at Cindy Shumaker agency. Over the past several days calling her about insurance needs and questions, I was delighted to find her so professional, knowledgeable, and personable. She constantly set my mind at ease and also saved me from making a very serious mistake. Therefore, I enthusiastically give her a 5-star review and look forward to dealing with her in the future. With Amy, I know my insurance needs are in top-tier capable hands."
We responded:
"Thank you, Randolph, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Amy, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Profile photo of Monica Davis

Monica Davis

September 1, 2023

5  out of  5
rating by Monica Davis
"Margaret has been a tremendous help to me for years! She is very patient and explains everything to me so I can make the best decisions. All I have to do is call her and makes me feel at ease with all of my insurance needs."
We responded:
"Thanks for the kind words, Monica! We’re happy to hear Margaret was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Profile photo of Bettine Cavanaugh

Bettine Cavanaugh

August 21, 2023

5  out of  5
rating by Bettine Cavanaugh
"Amy was very helpful and eased my concerns about my monthly payments."
We responded:
"Bettine, thank you for the shoutout for Amy! We greatly appreciate you letting us be your good neighbor."
Profile photo of James Thorley

James Thorley

August 17, 2023

5  out of  5
rating by James Thorley
"Have been with for over twenty years... Always helpful. Very Pleased!!! Jim"
We responded:
"James, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Profile photo of Robert Walters

Robert Walters

August 2, 2023

5  out of  5
rating by Robert Walters
"Always professional and always personable !!!"
We responded:
"We love seeing five-stars, Robert! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Profile photo of Michelle Shumate

Michelle Shumate

July 10, 2023

5  out of  5
rating by Michelle Shumate
"I have been working with Garrett Rozier, and he has been nothing but "Great" with getting our automobile policy switched over. I have always had great customer service with this location."
We responded:
"Hi Michelle! Thank you for the five-star rating for Garrett! He is a wonderful part of our team and we are happy to hear that he provided a great insurance experience for you. Thank you for choosing us to protect what matters most!"
Profile photo of S C

S C

July 5, 2023

5  out of  5
rating by S C
"Absolutely the best State Farm agency! When we moved several years ago and had to choose a new agent, I cannot begin to express how truly blessed we were to find Cindy Shumaker and her outstanding team for our insurance. Especially Margaret….there is never a time she delivered less than stellar customer service. She is always there for you and she delivers the best customer service and professionalism. She makes you feel like you are valued and not just another policy number. Margaret truly exemplifies what service is all about and what Cindy Shumaker’s agency stands for. I recommend them over and over! A+ A+ A+"
We responded:
"Thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. Margaret is a vital part of the team and we value how much she cares about all our customers. We value you for letting us be your good neighbor!"
Profile photo of John Cordaro

John Cordaro

June 30, 2023

5  out of  5
rating by John Cordaro
"Donna was so helpful and pleasant! So glad we went with State Farm."
We responded:
"John, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Midlothian, VA"
Profile photo of Kayla Courtois

Kayla Courtois

June 19, 2023

5  out of  5
rating by Kayla Courtois
"I've had multiple policies with this State Farm agency for over 10yrs. Margaret has always been absolutely top tier! She's knowledgeable and prompt in addressing whatever chaos I throw her way, truly an invaluable person!!"
We responded:
"Thank you for the wonderful review, Kayla! Margaret is a fantastic asset to our team, and we’re happy to hear she was able to help you with your insurance needs."
Profile photo of Skylar Barnes

Skylar Barnes

May 18, 2023

1  out of  5
rating by Skylar Barnes
"I do not recommend this insurance agent. State Farm is a great agency and there are lots of great agents out there , but in specific I wouldn’t recommend this one. Multiple employees have been harassed for missing work for emergency’s, wrongful termination and so much more. Commission sales are being given to other employees because of “seniority” although they weren’t the ones who made the sales. Salary employees are being taken to hourly for 1 missed day. State Farm is known for being “Family friendly / family oriented”, they are but this agent is not. If I could give less than one star I would. I will be having any family / friends switch to another agent."
We responded:
"Hi Skylar, we appreciate your review. These are very serious claims, however, we have no record of employment with you. We highly value all of our employees. If you'd like to discuss this or need clarification, please call me at 804-739-5600. Thank you, Cindy"
Profile photo of Eric Heart

Eric Heart

May 2, 2023

5  out of  5
rating by Eric Heart
"Detailed and to the point. Got more for less tha my other provider."
We responded:
"Eric, thank you! We appreciate your trust in us to take care of your insurance policies."